At Sylvia’s Antique Jewelry, our aim is to take care of all your shipping and handling concerns. We insure each and every jewelry order, so that in the unlikely event of it going astray, you are fully covered. For security purposes, we request that our customers inspect their packages very carefully before signing a receipt, to make sure there is no sign of damage or tampering of any kind. Your order is of the utmost importance to us and we want to make sure you receive it safely and in the condition it was shipped.
•When can I expect my order to ship?
The arrival date of your order is based upon the number of days it takes to process, package and then deliver it to your home address. To check on this, please refer to the description of your product in our “Shipping Information” details. Some orders may arrive sooner than the expected delivery date; if this happens you will receive an email confirmation informing you that your order has shipped early.
Orders placed before the end of regular business hours, Monday - Friday, will be processed that day. If you place an order on a holiday, a Saturday or Sunday - or after hours on a regular business day, we will process your order the next business day.
Our shipping department is committed to the timely and safe delivery of your order, however some deliveries may be delayed due to inclement weather, delays from the carrier or an incorrect address; these are beyond our control. Our shipping fees are non-refundable. We reserve the right to change shipping method, when necessary, to make sure your order reaches its destination on time.
•Shipping to an Alternate Address
In the event you cannot be present to sign for your order, we can ship it to an alternate, more convenient address. For all orders priced in excess of $500, and to ensure your protection against possible fraud, we will confirm the alternate address through your credit card, bank or other means of financing. Please call your bank or credit card, in advance, to provide them with this address as this will ensure timely handling and shipping of your order.
Our shipping pricing and shipping methods are listed on the Shipping Information page. This is determined by the price, before tax, of your order. If you are offered free FedEx Ground® or 2 Day® delivery, you can choose to expedite your order with a faster method for a small extra charge.
Sylvia’s Antique Jewelry insures and ships all orders via FedEx Priority Overnight®, FedEx 2Day® or FedEx Ground depending on the before tax value of the order. Saturday delivery, or other special delivery arrangements can made for a small additional charge. Please call 1.800.969.6930 and speak to one of our consultants for more details.
- We ship only to a street address, not to a P.O. box
- Even if you have a waiver from FedEx, we require a signature for all orders totaling $500 or more
- Please note that FedEx may require a signature for orders under $500
- Saturday delivery or other special delivery arrangements are available for a small additional charge. Please call 1.800.969.6930 or Email Us and speak to one of our consultants for more information.
•Diamonds Set in Rings
We ship diamonds set in rings or other jewelry via FedEx Priority Overnight®. All jewelry set with diamonds will be presented to you in a beautifully designed box.
At Sylvia’s Antique Jewelry, our aim is to provide customers with stellar service at every step of the purchase process. Please let us know if there in anything else we can do to improve our shipping procedure to make it more convenient for you.